Shipping Policy
At productdeals, we are committed to delivering your eyewear with precision, care, and efficiency.
1. Order Processing
- Processing Time: 1–2 business days after payment confirmation (excluding weekends/holidays).
- Changes/Cancellations: Contact us immediately at m15811156167@163.com. Changes are only possible before the order is shipped.
2. Shipping Destinations & Methods
We ship to the United States and Europe. Enjoy FREE Standard Shipping on orders over $35 USD.
| Destination | Service | Delivery Time (After Dispatch) | Cost |
|---|---|---|---|
| USA | Standard | 7–14 business days | FREE over $35 |
| Express | 4–8 business days | Extra fee | |
| Europe | Standard | 10–18 business days | FREE over $35 |
| Express | 6–12 business days | Extra fee |
Note: Customers are responsible for any customs duties or import taxes.
3. Packaging & Tracking
Each order is securely packed in a protective case and sturdy box. You will receive a tracking number via email once your order ships.
4. Delivery & Responsibility
- Ensure your shipping address is correct. We are not liable for errors.
- Upon carrier “Delivery” confirmation, our responsibility ends.
- Failed delivery attempts due to address issues or recipient unavailability may incur additional fees.
5. Shipping Issues
- Lost Package: Contact us if tracking shows no updates for 25+ business days.
- Damaged Item: Notify us within 48 hours of delivery with order number and photos of the damage/packaging.
6. Contact Us
- Email: m15811156167@163.com
- Phone: +86 15036965961
- Address: Room 0622, 6th Floor, Area A, Huifeng Building, Langya District, Chuzhou City, Anhui Province, China